Return and Refund Policy

All Sales Are Final: At JKC Woodwork, we dedicate a significant amount of time, care, and craftsmanship to each custom piece we create. Due to the custom and made-to-order nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed and production has commenced.

Quality Guarantee: While we do not accept returns or offer refunds, JKC Woodwork stands behind the quality of its craftsmanship. If your order arrives with a defect in craftsmanship or materials, please contact us at jkcwoodwork@gmail.com within 5 days of delivery with detailed photographs and a description of the issue. We will assess the situation on a case-by-case basis and determine the appropriate course of action, which may include repair or replacement of the defective item at our discretion.

Damages During Shipping: As stated in our Shipping and Delivery policy, JKC Woodwork is not responsible for loss or damage that occurs during shipping. Customers are encouraged to purchase shipping insurance to cover their items during transit. However, if you receive your order with visible shipping damage, please document the damage with photographs and report it to the shipping carrier immediately to file a claim according to their policy.

Cancellation Before Production: If you wish to cancel your order before production has commenced, please contact us immediately. Cancellations are only possible if production has not started and will be at the discretion of JKC Woodwork. If a cancellation is approved before production begins, a full or partial refund may be granted at our discretion.

Customization and Satisfaction: We work closely with our customers during the design and quotation process to ensure that all specifications and requirements are understood and agreed upon. It is our goal to create a piece that meets your expectations and requirements. As such, we encourage open communication during the design process to ensure your complete satisfaction with the final product.

We appreciate your understanding and acceptance of our Return and Refund Policy. By placing an order with JKC Woodwork, you acknowledge and agree to these terms.